Computer User Support Specialists
At a glance
- Median Salary$44,983
- Local Jobs669

Occupation Profile
By the Numbers
Median annual earnings$44,983
Median Annual Earnings are the midpoint earned by 50 percent of workers who are the lowest paid and 50 percent of workers who are the highest paid in a particular occupationLocal Jobs669
Median Annual Earnings are the midpoint earned by 50 percent of workers who are the lowest paid and 50 percent of workers who are the highest paid in a particular occupationEntry-level educationHigh School
Median Annual Earnings are the midpoint earned by 50 percent of workers who are the lowest paid and 50 percent of workers who are the highest paid in a particular occupation
Daily Tasks
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Oversee the daily performance of computer systems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Occupational Skills
Hard Skills
- Active Directory
- Computer Hardware
- Computer Science
- Customer Support
- Desktop Support
- Help Desk Support
- Issue Tracking
- Operating Systems
- Peripheral Devices
- Technical Support
Soft Skills
- Communications
- Customer Service
- Information Technology
- Management
- Microsoft Office
- Multitasking
- Operations
- Problem Solving
- Troubleshooting
- Valid Driver's License
Hard skills are specific, learnable, measurable, often industry- or occupation-specific abilities related to a position.
Soft skills can be self-taught and usually do not necessitate a certain completed level of education. They are essential in many industries and occupations.
Educational Programs
Computer User Support Specialists
Type | Credential | Hrs | Online | Financial Aid |
Credit | Degree/Certificate | 60/22 | No | Yes |
CompTIA Network+ and CompTIA Security Certification
Type | Credential | Hrs | Online | Financial Aid |
Certificate | Cert | 190 | Yes | No |
CompTIA Network+ Certification
Type | Credential | Hrs | Online | Financial Aid |
Certificate | Cert | 110 | Yes | No |
Systems Security Certified Practitioner (SSCP)
Type | Credential | Hrs | Online | Financial Aid |
Certificate | Cert | 300 | Yes | No |
Systems Security Certified Practitioner (SSCP)
Type | Credential | Hrs | Online | Financial Aid |
Certificate | Cert | 80 | Yes | No |
CompTIA Advanced Security Practitioner (CASP) Certification
Type | Credential | Hrs | Online | Financial Aid |
Certificate | Cert | 75 | Yes | No |
Certified Information Systems Security Professional (CISSP) Certification
Type | Credential | Hrs | Online | Financial Aid |
Certificate | Cert | 150 | Yes | No |
Certified Information Security Manager (CISM) Certification
Type | Credential | Hrs | Online | Financial Aid |
Certificate | Cert | 75 | Yes | No |
CompTIA Security+ Certification
Type | Credential | Hrs | Online | Financial Aid |
Certificate | Cert | 580 | Yes | No |
CompTIA A+, CompTIA Network+, and CompTIA Security+ Certifications
Type | Credential | Hrs | Online | Financial Aid |
[object Object] | Cert | 580 | Yes | No |
Learn more aboutComputer User Support Specialists
Visit Career Coach for additional in-depth information and available training programs for this job.
