Computer User Support Specialists

At a glance

  • Median Salary
    $44,983
  • Local Jobs
    669
  • Entry-Level Education
    High School
computer specialist at work

Occupation Profile

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

By the Numbers

Daily Tasks

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

Occupational Skills

What skills are necessary for a Computer User Support Specialists career?

Hard Skills

  • Active Directory
  • Computer Hardware
  • Computer Science
  • Customer Support
  • Desktop Support
  • Help Desk Support
  • Issue Tracking
  • Operating Systems
  • Peripheral Devices
  • Technical Support

Soft Skills

  • Communications
  • Customer Service
  • Information Technology
  • Management
  • Microsoft Office
  • Multitasking
  • Operations
  • Problem Solving
  • Troubleshooting
  • Valid Driver's License

Hard skills are specific, learnable, measurable, often industry- or occupation-specific abilities related to a position.

Soft skills can be self-taught and usually do not necessitate a certain completed level of education. They are essential in many industries and occupations.

Educational Programs

  • TypeCredentialHrsOnlineFinancial Aid
    CreditDegree/Certificate60/22NoYes
  • TypeCredentialHrsOnlineFinancial Aid
    CertificateCert190YesNo
  • TypeCredentialHrsOnlineFinancial Aid
    CertificateCert110YesNo
  • TypeCredentialHrsOnlineFinancial Aid
    CertificateCert300YesNo
  • TypeCredentialHrsOnlineFinancial Aid
    CertificateCert80YesNo
  • TypeCredentialHrsOnlineFinancial Aid
    CertificateCert75YesNo
  • TypeCredentialHrsOnlineFinancial Aid
    CertificateCert150YesNo
  • TypeCredentialHrsOnlineFinancial Aid
    CertificateCert75YesNo
  • TypeCredentialHrsOnlineFinancial Aid
    CertificateCert580YesNo
  • TypeCredentialHrsOnlineFinancial Aid
    [object Object]Cert580YesNo
  • Learn more aboutComputer User Support Specialists

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